Frequently Asked Questions about Checkout+

Q: What does Checkout+ cover? Checkout+ covers package loss, damage, theft and returns that meet the following criteria.

Loss: Domestic packages not delivered before the 30th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 60th day following order fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).

Theft: Packages marked “delivered” yet not received are considered a “theft,” though this may be due to some mishaps that are not criminal in nature. To qualify as a case of theft, supporting documents, such as a police report, may be required. The compensation for a verified case of theft is the value paid for the purchased item(s).

Damage: Checkout+ covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items is up to the value paid for the purchased item(s).

Returns: Checkout+, your order is eligible for hassle-free returns within 30 days of delivery. To qualify for a return: Item(s) must be unused and in original condition. All original packaging, tags, stickers, and any included materials must be intact. Merchandise must be unopened or otherwise not damaged, washed, or used.To qualify for reimbursement, you need to follow the issue reporting requirements:

• Issues of loss, where the package is not delivered as per the carrier's information, must not be reported sooner than 30 days after the order fulfillment date for domestic shipments and 60 days for international shipments.
• Issues of damage and theft, where the package is shown "delivered," must be reported within 7 days from the time the carrier's information is updated to "delivered."
• All issues must be reported within 30 days of the order date.

Q: How does Checkout+ resolve the shipping issues of my order?The customer experience of Checkout+ is as follows:

• Add Checkout+ at checkout for a modest fee to protect the order against loss, damage, and theft.
• If your order is eligible for Checkout+, you'll receive a confirmation email containing details of your Checkout+ coverage as well as instructions on how to report your issue.
• If your protected package suffers loss, theft, or damage, you can report the issue via the Support page
• Checkout+ will assess the issue to determine if the reported order issue qualifies for a payout.
• If the reported issue does qualify, a refund will be issued.

Q: What products are excluded from Checkout+?Checkout+ does not cover the following categories of items:

• Automobiles and motorcycles
• Jewelry (valued in excess of $1,500)
• Boats and yachts
• Live animals
• Cash
• Lumber
• Ceramic, marble, or granite tiles, slab blocks, countertops, or statues
• Negotiable papers
• Cigarettes and other tobacco products
• Perishable commodities
• Raw cotton
• Pharmaceutical drugs
• Fine arts (valued in excess of $1,000 per piece)
• Precious stones and metals
• Flowers
• Scrap metal, steel metal, and steel metal products; automotive engines; general used automotive merchandise made of metal
• Glass windows, plate glass, and similar goods
• Securities

If you do not wish to buy this protection coverage simply remove it from your cart.  If you do not wish to buy this add-on just shift the corresponding toggle to "off" and the charges will be removed from your cart.

Q: I didn’t mean to purchase Checkout+, how do I cancel?

If you purchased Checkout+ protection with your order, we will send you a confirmation of your via email. You have 24 hours from the time the email is received to cancel the Checkout+ protection from the link in the email. 

After the 24 hour cancellation window has elapsed,Checkout+ protection will not be refundable.