At Tanga.com, we want our customers to shop with confidence!
Our customer service team strives for 100% customer satisfaction, which is why we’ve made returns easy & hassle-free!
1. Contact our Customer Service Team for easy return instructions.
Changed your mind? Simply return the item back to us within 15 days of receipt, and we will issue a refund. Contact us for return instructions to ensure your refund is quick and easy!
Defective or damaged? Please accept our apologies & contact us for return instructions. We must receive these items back within 30 days of receipt* to issue a refund. For damaged or defective items, we will issue a return shipping label for easy returns.
Note: The following electronic items must be returned within 15 days of receipt to receive a refund:
Cell Phones & Smartphones & Smartwatches
Digital music & video players
Headsets & Headphones
Portable video players
Printers (including 3D printers)
3D printing supplies & products
Video Game Consoles
Be sure to include the following with your message:
Item/Quantity you wish to return
Reason for return
Final Sale Items: Some of our items are marked as final sale. We cannot accept returns or issue refunds on these items, unless they are defective or broken.
2. Package your returned item & ship.
Carefully package the item to be returned along with ALL original packing materials and accessories. Ship to the return address provided to you by Customer Service.
If we e-mailed you a return label, please ship within 5 days of the label date, as our warehouse must receive it within 10 days of the label date to issue a refund.
If you are shipping with your own label, we strongly recommend insuring your package & shipping with a tracking number to be sure the package makes it to our warehouse. We cannot issue a refund for a package that we do not receive.
3. Get your money back!
Once we receive your return, we will verify that the item is identical to the brand, specifications, item description & condition* of your original purchase.
Note: If your item was sold to you in “New” condition, we expect that the item has not been worn, used or washed.
Once verified, we will issue a refund. This process takes 5-7 business days from the date of receipt.
Note: If you are returning at item that is NOT defective or damaged, we will deduct a 15% restocking free from your refund.Your refund will be for the purchase price only. The original shipping charge will not be refunded.
The Return Process takes between 2-3 weeks from shipping date to receipt of refund (in most cases).