posted this on November 5, 2013, 10:45 AM
Free Returns as easy as 1 - 2 - 3
At Tanga.com, we want our customers to shop with confidence!
Our customer service team strives for 100% customer satisfaction, which is why we’ve made returns free, easy & hassle-free!
1. Contact our Customer Service Team for easy return instructions.
Changed your mind? Simply return the item back to us within 15 days of receipt, and we will issue a refund. Contact us for return instructions to ensure your refund is quick and easy!
Defective or damaged? Please accept our apologies & contact us for return instructions. We must receive these items back within 30 days of receipt* to issue a refund.
We will issue a return shipping label for free and easy returns.
Be sure to include the following with your message:
Final Sale Items: Some of our items are marked as final sale. We cannot accept returns or issue refunds on these items, unless they are defective or broken.
2. Package your returned item & ship.
Carefully package the item to be returned along with ALL original packing materials and accessories.
Please ship within 5 days of the date the return label was sent to you, as our warehouse must receive it within 10 days of the label date to issue a refund.
3. Get your money back!
Once we receive your return, we will verify that the item is identical to the brand, specifications, item description & condition* of your original purchase.
Once verified, we will issue a refund. This process takes 5-7 business days from the date of receipt.
The Return Process takes between 2-3 weeks from shipping date to receipt of refund (in most cases).
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