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Can I return or exchange my order?

Bradley
posted this on November 5, 2013, 10:45 AM

We want you to be happy with your order!

  

Damaged / Defective

 If your product is defective or damaged during transit, please Email contact customer service for more information. Please be advised, you may be required to submit a photograph of the damaged or defective item.

  • Email the Customer Support team for return instructions. Please include your order number, the quantity you want to return and details on why you wish to return the item in your email.
  • Send the item back to us within 30 days of your purchase date or a refund cannot be issued.
  • If we determine that you need to send the damaged/defective item back to us, we will send you a return label.
  • Package the item you wish to return along with ALL original packing materials and accessories or a refund cannot be issued.  
  • Mail the item as directed by our customer service department. A returned item must be identical to the brand, specifications, item description and condition of your original purchase.
  • The process of returning an item by mail takes 2-3 weeks in most cases.
  • You will be issued a refund within 3-5 days of receipt.

Electronics - 30 days unless listed below

 The following electronics items must be returned within 15 days of receipt: 

    • Computers
    • Computer hardware
    • Camcorders
    • Digital cameras
    • Cell Phones & Smartphones & Smartwatches
    • GPS units
    • Digital music & video players
    • Tablets
    • Headsets & Headphones
    • E-Readers
    • Portable video players
    • Printers (including 3D printers)
    • 3D printing supplies & products
    • Video Game Consoles

   

Changed Your Mind?

 If you have changed your mind about your purchase for any other reason, and it is in *new condition, here is what you need to do: 

  • Email the Customer Support team for return instructions. Please include your order number, the quantity you want to return and details on why you wish to return the item in your email.
  • Send the item back to us within 30 of days of your purchase date or a refund cannot be issued. The maximum number of days may vary from product to product see below for exceptions.
  • Package the item you wish to return along with ALL original packing materials and accessories or a refund cannot be issued.  
  • Mail the item as directed by our customer service department. A returned item must be identical to the brand, specifications, item description and condition of your original purchase.
  • We STRONGLY recommend shipping with tracking so that if your return package gets lost, it can be found. The process of returning an item by mail takes 2-3 weeks in most cases.
  • You will be issued a refund within 3-5 days of receipt (less shipping charges).
  • We recommend insuring your return package, as we cannot refund an item we don't receive.

  

     *New Condition means that your item has not been worn, used or washed.

 Zero Price Items

Sometimes we sell stuff with $0.00 for the price and a small shipping fee.  Please note:  we do not accept returns on these Zero Price items.

 Final Sale Items

Sometimes we sell stuff as "Final Sale".  Please note:  we do not accept returns on these Final Sale items.

RETURN TO TANGA

 
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